I currently work as Helpdesk analyst for a company that produces projectors. I am on the NOC that field technicians call into for any assistance. I would describe my job as having some elements of network, software, and hardware troubleshooting. Ultimately with my end goal I want to get into cybersecurity and be on a SOC somewhere. To achieve that I am working on my Net+ and building a home lab with some hardware I have to practice building a virtual network. Eventually I want to develop my coding skill and get my Sec+ and other certs. What are the opinions of those who are in both industries and any advice?
How’d you get into IT? I feel like my path into computer work has been a bit unorthodox. I have a political science degree but no college experience with cs just otj experience. It feels like having my background definitely helps on the soft skills just may be a bit of hindrance compared to those with cs degrees.